Privacy Policy

1. Overview

Midlothian Epoxy Flooring & Concrete Polishing ("we," "us," or "our") operates the website at midlothianepoxyflooringandconcretepolishing.com. This Privacy Policy explains what information we collect when you visit our site, how we use that information, and the choices available to you. By using this website, you agree to the practices described in this policy.

2. Information We Collect

a. Information You Provide

When you submit a contact form or estimate request on this website, we may collect your name, phone number, email address, property address, and any details you include about your project. This information is used solely to respond to your inquiry and provide the service you requested.

b. Automatically Collected Information

When you visit our website, we may automatically receive standard technical information such as your IP address, browser type, operating system, referring URL, pages visited, and time spent on each page. This data is collected through server logs and third-party analytics tools (see Section 4).

c. Cookies

Our website may use cookies - small text files stored on your device - to improve site functionality and understand how visitors interact with our pages. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. Some features of the site may not function properly if cookies are disabled.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries.
• Schedule on-site consultations and service appointments.
• Communicate about your project before, during, and after work is performed.
• Improve the content and functionality of our website.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Third-Party Services

We may use third-party tools to help operate this website, including:

• Analytics: We may use Google Analytics or similar tools to understand site traffic and usage patterns. These services may set cookies and collect data in accordance with their own privacy policies.
• Contact Forms: Our estimate request forms are powered by a third-party form service. Submissions are transmitted through that service and subject to its terms and privacy practices.
• Maps: We embed Google Maps on this site. Google may collect usage data when you interact with the map.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

5. Data Retention

We retain contact and inquiry information for as long as necessary to respond to your request and fulfill any related service. If you ask us to delete your information, we will do so promptly unless we are required to retain it for legal or business purposes.

6. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any future marketing communications from us.

To exercise any of these rights, contact us using the information in Section 8 below.

7. Security

We take reasonable steps to protect the personal information you submit through this website. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or through this site.

8. Contact Us About This Policy

If you have questions about this Privacy Policy or how we handle your information, contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of this website after any changes constitutes your acceptance of the updated policy.